Parseur is a document processing tool. We specialize in automating data extraction from emails and have since expanded to parsing PDFs, spreadsheets, web pages and Word documents. We serve hundreds of companies from small businesses to Fortune 500 corporations coming from virtually every industry (e-commerce. food industry, real estate, HR and recruiting, travel and hospitality, IT, healthcare, logistics) and process millions of documents every month.
As a B2B SaaS, we have to ensure we keep the light on at all times. Our customers integrate Parseur into their real-time workflows. Most expect to go from sending a document to getting the data in under a second and a small disruption can cause major loss of business for many of them. As an example, some of our customers are in the food delivery industry. They send us online orders by email, we extract relevant order data and send it to their planning and scheduling tool. With the parsed data, they can assign a driver for each new order and create optimized routes. Nobody likes their food delivered cold, so time is of the essence and they rely on Parseur to send them order data in real-time with no downtime.
In order to ensure our systems were up and running at all times, we initially developed an internal monitoring and notification system. As Parseur grew, our tool started to become limited. It was monitoring only from a single location, had no public status page and limited integrations. Investing money into expanding our tool didn't make much business sense as it wasn't the core of our business.
We set out to search for an off-the-shelf replacement. Hyperping undoubtedly emerged as the winning solution with its comprehensive monitoring options, integrated status pages and beautiful UX & design. There was only one issue we missed from our internal tool: our DevOps team had a Telegram channel to centralize all monitoring notifications and Hyperping didn't offer a Telegram integration. I wrote to Hyperping CEO, Léo, who told us he would be happy to have that feature developed if we became a paying customer. We quickly subscribed and got Hyperping Telegram integration up and running mere days after! Mind. Blown. Suffice to say that we are die-hard fans of Hyperping since.
Recently, we also started monitoring third party websites we rely on for our service as some would sometimes get delayed. We used Hyperping in combination with Quickmetrics (Hyperping's little brother). Hyperping notifies us when something goes wrong and Quickmetrics stores historical data for reference. The public Quickmetrics dashboard was vital to share real-time information of an outage and I would love to be able to integrate that data into the status pages in the future.